Contact & Support
Whether you have a question about your account, billing, or technical workflows, our team is here to provide clear and reliable assistance.
Direct Email
Best for billing history, enterprise inquiries, or legal/data opt-out requests.
Live Chat
Our real-time support is currently active. Click the floting icon to get in touch with a us (reload the page and wait for 20 seconds if you can't see the floating icon).
What we can help with
- Account access and user permissions
- Billing, invoices, and plan upgrades
- Data accuracy and removal requests
- Feature walkthroughs and workflows
Response Times
We strive to address every inquiry with the attention it deserves. Here is what you can expect:
Standard Support
General inquiries are typically resolved within 24–48 business hours.
Billing & Access
Issues preventing account access or involving payments are prioritized for 12–24 hour response.
Data Privacy Requests
Opt-out or data removal requests are processed within 72 hours in compliance with global standards.
Our Commitment
Support at ProspectSonar is handled by humans, not bots. We are committed to respectful communication, transparent resolutions, and maintaining the long-term integrity of our platform. We value your feedback as it directly shapes our product roadmap.
Before contacting us